We are always happy to refund or exchange a product provided it's in fully resalable UNWORN condition.
- We will refund return postage costs but items must be returned using the Second Class 'Signed For' option at the post office. Please reuse the packaging that we sent your order in.
- Each item sent by us has a highly visible tag which must be kept in tact if you wish to return your order.
- Please ensure you return your purchase within 14 days and in its original, undamaged packaging.
- We will refund the price of the item or exchange the product to the original card that payment was taken from.
We are unable to exchange or refund any items that have been lost in the post so please send it back to us using a ‘signed for’ service at your post office.
Refunds of international customs duties and sales taxes (if applicable) are excluded on shipments outside the EU. Shazia Saleem Limited or Sketch is not liable for any additional charges from your bank or Credit Card Company.